01When to Contact Us
Contact support if your order contains a wrong, missing, damaged or defective item, or if you have a payment or delivery problem. Please report the issue promptly after you become aware of it so we can investigate. These procedures do not remove remedies available under applicable consumer law.
02How to Raise a Request
Use Contact Us or email capevora07@gmail.com with your order number, the registered contact details, the affected item and the reason for your request. You can find your order number in My Orders or your order confirmation. If photographs would help explain the issue, send them by email and keep the product and packaging available for review.
03How Requests Are Reviewed
Our team checks the order, payment, delivery information and the issue reported. We may ask for relevant clarification or photographs and will explain the proposed resolution. Depending on the circumstances, an appropriate resolution may include replacement of an affected item, a full or partial refund, or another agreed remedy. Submitting an enquiry does not itself issue a refund.
04Personal Care and Hygiene Products
Personal care and hygiene items require careful handling. Change-of-mind returns of opened, used or unsealed products are generally not accepted for hygiene reasons. This restriction does not prevent you from reporting an item that was defective, damaged, incorrect or otherwise not as described when supplied.
05Change of Mind and Product Selection
Check the product name, size, pack quantity and description before paying. If you selected the wrong item or no longer need it, contact us to check whether an exception is possible before dispatch. A change-of-mind return or exchange is not automatically available; support will confirm any applicable conditions before you send anything back.
06Cancellation Before Dispatch
If you need to cancel, contact support as soon as possible with the order number. We will check the current fulfilment stage and explain whether cancellation can be arranged. A request cannot be guaranteed once the parcel has been dispatched, and any remaining options will be considered in light of the actual issue and applicable rights.
07Returning an Approved Item
Do not send a parcel back without instructions from our team. Where a return is required, we will confirm the return method, address, packaging expectations and any applicable collection or shipping arrangements. Responsibility for return costs will be explained before the return is arranged, having regard to the reason for the return and applicable rights.
08Refund Amounts and Discounts
The approved amount is based on the amount actually paid for the affected order or items, taking applicable discounts and any earlier refunds into account. Shipping charges are reviewed according to the issue and the agreed resolution. A partial refund covers only the approved portion; a full refund cannot exceed the remaining refundable payment.
09Where Refunds Are Sent
Approved online-payment refunds are initiated through the original payment provider towards the original payment source, subject to the provider and bank process. We do not need a UPI PIN, OTP, card PIN or CVV to process a refund. Never authorise a new payment merely to receive money back.
10Pending Refunds and Bank Processing
A refund may remain pending while the payment provider or bank processes it. Initiation and the final credit are separate steps, and the time required can vary by payment method and banking conditions. If you need an update, contact support with the order number and any refund reference already shared with you.
11Payment Debited but Order Not Confirmed
If your bank shows a debit but no confirmed order is available, do not repeatedly retry without checking the payment result. Contact support with the approximate date, amount and payment reference. We will check the payment record and explain the next step; unsuccessful payments may also be reversed by the payment provider or bank.
12Your Rights and Support
Nothing in this policy excludes rights that cannot lawfully be excluded. For an unresolved order or refund concern, email capevora07@gmail.com with the earlier correspondence and the outcome you are requesting. Our support team can investigate a request; only an approved refund is submitted to the payment provider.
We're here to help
Include your order number when contacting us about a purchase.